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Purpose – This study aims to investigate investing and borrowing behavior in retail banking between ethnic groups, specifically the Caucasians vis‐à‐vis the Chinese. Design/methodology/approach – A total sample of 645 Caucasians and Chinese in Australia, Canada and China were tested for their...
Purpose – The paper aims to identify which factors determine (German) retail banking customers' intention to adopt a new remuneration system for financial advice. The new system is a pay‐per‐use advisory model that supersedes existing commission‐based advisory approaches....
Purpose – The purpose of the paper is to establish the antecedents of changes in public attitudes towards the UK banking industry following the global financial crisis. Design/methodology/approach – A questionnaire was administered to 1,066 people querying their attributions of blame for the...
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