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Purpose – The purpose of this paper is to study technology acceptance of internet banking in Estonia, an emerging east European economy. Design/methodology/approach – The present paper modifies the technology acceptance model and applies it to bank customers in Estonia, because Estonia, a...
Purpose – In the internet economy, the business model of web portals has spread rapidly over the last few years. Despite this, there have been very few scholarly investigations into the services and characteristics that transform a web site into a portal as well as into the dimensions that...
Purpose – Effective retail environments are crucial for customer acquisition and retention. However, the environment behaviour relationship is complex and producing the ideal design is difficult. Whilst substantial research reports the affects of specific design components, studies...
Purpose – This paper explores the relationships between consumer innovativeness, self‐efficacy on the internet, internet attitudes and online banking adoption, while controlling for personal characteristics. Design/methodology/approach – The study integrates the technology acceptance model...
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