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This is the first in a series of articles dedicated to exploring the unique challenges facing designers, customers and users of enterprise software. "Enterprise software?" you say. "What a snooze fest." Well, yes, I might agree with you there. But I'll work hard to make this as interesting and...
drink the Kool-Aid, v. To become a firm believer in something; to accept an argument or philosophy wholeheartedly or blindly. This phrase stems from the 1978 "Jonestown massacre" in which members of the Peoples Temple cult committed suicide by drinking cyanide-laced Kool-Aid (although some say...
Relevance is not always obvious. We have to investigate the unseen and talk about the unknown. Our insights from the outside come from listening to stories within our field. Synergy among the disciplines we think we constitute is always necessary, though hard to achieve. Let us ask questions for...
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