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Purpose – The purpose of this paper is to investigate the perceptions of 19 requirement engineering (RE) techniques in Kuwait in term of three criteria “awareness,” “use,” and “perceived value generated over past system development projects.” Also, this paper aims to examine...
Purpose – The purpose of this paper is to develop a multi‐user electronic bill presentment and payment (EBPP) model that would enhance the present billing systems as well as overcome the problems of periodic generation of billing reports and mail volumes. Design/methodology/approach – The...
Purpose – The purpose of this paper is to develop a research framework and empirically analyze the factors that motivate the consumers to adopt and use anti‐spyware tools when they are faced with security threats. Design/methodology/approach – The research model was tested with data...
Purpose – Recent disaster recovery planning (DRP) literature has mainly focused on qualitative research, while neglecting the quantification of critical success factors (CSFs) for information systems function (ISF). This paper aims to address this issue. Design/methodology/approach – This...
Purpose – The purpose of this research is to understand the practices of electronic customer relationship management (eCRM) and to establish a process model for online customers' relational assets creation. Design/methodology/approach – Through a case study of a Taiwanese securities company,...
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