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Business continuity planning is like any other service that is provided and, as such, justifies a service level agreement. Promotes the idea of a master service agreement as an umbrella document for the establishment and maintenance of service level agreements.
Proposes that for a business continuity strategy to be adjudged effective, it must be matched to the business′ true tolerance, be enterprise‐wide, get the basics right, develop a business continuity ownership structure, establish a plan discipline and not over‐invest. Looks at each of these...
Argues that the personal computer is dead as a workplace phenomenon. Suggests that the financial pay‐off associated with using personal computers to increase knowledge and worker productivity is no longer viable; and that leading‐edge organizations are in transition between the close of the...
This is an extract from a 1994 report prepared by Nolan, Norton & Co., a subsidiary of KPMG Information Solutions. Presents the results of an end‐user computing research group conducted annually by Nolan, Norton & Co. in Australia. The major findings are that end‐user computing costs more...
Describes, through practical recent experiences, an approach to implementing policies, standards and procedures in a large commercial enterprise. Presents an outline of a guide for those considering the long haul associated with such a major undertaking.
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