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Applying IT Service Management (ITSM) is a key issue in the management of an organisation's IT function. The IT Infrastructure Library (ITIL) is the most popular and influential framework for applying ITSM. With adoption growing globally it is important to understand the benefits that ITIL...
Property rights of shared scientific data are often analyzed by applying formal intellectual property law. However, the scales at which these laws apply are not necessarily relevant to data sharing practice among individuals (e.g., in virtual, social communities). Rather, the data sharing...
Exploratory factor analysis is commonly used in IS research to detect multivariate data structures. Frequently, the method is blindly applied without checking if the data fulfill the requirements of the method. We investigated the influence of sample size, data transformation, factor extraction...
Professional virtual communities (PVCs) bring together geographically dispersed, like-minded people to form a network for knowledge exchange. To promote knowledge sharing, it is important to know why individuals choose to give or to receive knowledge with other community members. We identified...
We developed an alternative approach for measuring information and communication technology (ICT), applying Data Envelopment Analysis (DEA) using data from the International Telecommunications Union as a sample of 183 economies. We compared the ICT-Opportunity Index (ICT-OI) with our...
Data models are frequently created with little thought about their layout. Our research examined how data models organized in a columnar fashion compared to equivalent data models which did not, by improving novice designer's performance in error detection, comprehension, and query construction....
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