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Information technology is changing at a rapid rate. A theory has hypothesized that change in IT causes problems for IT managers and that they respond with coping mechanisms to handle these problems. Structured interviews with 16 IT professionals at different organizations identified 31 unique...
Software piracy is a pervasive phenomenon in the wake of the proliferation of microcomputers in the end user computing environment. Software vendors and the software vendors' trade association, the Software Publishers Association (SPA), have been very aggressive in the US in pursuing...
The surge of interest in the World-Wide-Web (WWW) with its potential commercial payoff has resulted in an explosion of information as organisations join in to publish and do business on the Internet. A related development, Intranet, which basically uses the same technology to build private...
Exceptions are cases that cannot be handled adequately in automated information processes (IP); but they can significantly affect IP performance. This research develops a model that captures the exception handling activities required in operational-level information processes. The model is...
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