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Purpose – This article aims to discuss challenges to Radio-Frequency Identification (RFID)-based services from a user perspective located within sociology, anthropology and science and technology studies. Design/methodology/approach – Two cases of toll/ticketing RFID technologies are explored:...
Purpose – This article aims to reflect on possible ways to optimise current ways to deliver information provision to make it more transparent to users. In particular, this article will refer to the benefits (and challenges) of using more user-centred approaches to inform users in a more...
Purpose – The purpose of this study is yield insight into how cities can optimize citizen involvement in the co-development of citizen services by providing the rights tools, knowledge and resources. Design/methodology/approach – By conducting a case study analysis of the city of Ghent, this...
Purpose – This article aims to highlight the main limitations of the emancipatory potentials of digital inclusion policies and information and communication technologies (ICTs). Increasingly, empowerment is put forward as one of the main goals of digital inclusion. By applying user-centric and...
Purpose – This paper aims to focus on how innovative strategies take users into account. On the one hand, it will look at how the different stakeholders in the TV value network implement user behaviour. On the other hand, it will focus on how users perceive traditional advertising and new...
Purpose – This study aims to, in the light of the Digital Agenda for Europe (DAE) objective to provide “broadband for all”, investigate how the DAE can make use of universal service as a regulatory instrument created specifically to ensure a minimum of available and affordable electronic...
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