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Globalisation and the technological revolution have transformed our world. It is exciting and offers abundant possibilities. For leaders it is hugely challenging. It is characterised by constantly shifting global competition, faster and faster change, increasing complexity, unpredictability,...
Providing knowledge is often not enough. Work groups may also require tools that help them apply it. Job support tools capture and spread best practice. Devices such as "traffic-lighting" can also influence or change behaviour. The right tools increase understanding with each use. Job support...
The revolution in information technology and the changes in political and social environments during the last two decades have created a very competitive global market. In order to remain competitive, business organizations have focused on innovative techniques for product and process designs....
Gives an overview of the way the National Health Service (NHS) approached the implementation of e-learning to provide leadership training to 40,000 nurses. The project provided training to clinical staff at a cost of less than 50p per nurse and became one of the very few e-learning programmes to...
Proposes that emotional intelligence (Ei) enables teams to boost their performance. Looks at five Ei team competencies which build on individual Ei skills. These are inclusiveness, adaptability, assertiveness, empathy, and influence. However, these competencies are not enough on their own. There...
This article outlines how Centrica, with a workforce of 40,000 people, approached a project to build a technical competence framework for the managers of Centrica's group financial operation in 2001. Development took six months and 600 employees were involved. As well as John Matchett Limited...
The concept of teamwork in the workplace as defined in the literature requires a planned development to reach its maturity and a reasonably stable environment in which it can operate, but today there is no assurance that either condition can be met. Development time has been truncated and...
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