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A survey of individuals and organizations was undertaken to assess how the changing world of work ‐ in terms of delayering, outsourcing, IT, etc., is affecting the preparedness of people to deal with these changes. Responses were received from 184 individuals and 300 organizations. Areas covered...
Summarizes the results of a European Commission project led by the author, which has examined business re‐structuring across Europe and the relationship between business process re‐engineering (BPR) and new ways of working. Found that there are many ways other than BPR for achieving fundamental...
Argues that many performance improvement programmes can be evaluated in the light of expected gains in customer retention, which in turn will improve profits. Customer service transactions involve people who are supported by computers. Therefore, a performance improvement strategy will consider...
Suggests that there are many dilemmas facing the aspiring learning organization and true commitment to its principles is a way of integrating the false dichotomy of “concern for the task” versus “concern for the people”. Each organization’s journey in learning endeavour will be different. How to...
Suggests that, in the current business environment, job security is not possible, nor is it desirable, since it limits opportunities. Outlines a framework for training and development which, on the one hand, maximizes the contribution employees can make to the company and, on the other, enables...
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