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The first article on the subject, which appeared in the August issue of Industrial and Commercial Training, described the development of a training course in BEA for Passenger Services Staff. The aim of this training is to improve personal service. Its most important element is roleplaying of...
How can a training officer improve the performance of managers in the selection of their subordinates Recruiting new staff or replacements and conducting a selection interview are relatively infrequent events in the lives of most managers and they do not get enough practice to enable them to...
An employee attitude survey can be described as a diagnostic tool which collects large amounts of information under controlled conditions. It acts as a vehicle for communication, allowing employees to express their satisfaction and ideas for improvement as well as offering management unique and...
So far, in our last few issues, we have set out the facts of codetermination and worker participation in management decisionmaking. We have made the point that codetermination can come about by two widely different methods one is the organic method through which codetermination grows naturally...
A feature of specialised film production in the last few years has been the move made by a few major industrial film sponsoring organisations to transform their internal film units into production companies catering for other sponsors besides the host company. British Rail made this change with...
The GLC Housing Authority, the largest municipal housing authority in the world, has more than 200 000 dwellings to maintain. To do this it employs on housing maintenance alone some 4 000 men operating from eight district centres. Every year 800 000 defects are reported by tenants. These defects...
In 1967 two research and development units were established in the Department of Psychology at the University of Sheffield. The first was the Programmed Instruction Centre for Industry PICI supported by an award of 10,000 per annum from the Department of Employment, and grants from all the...
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