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Purpose – This paper aims to focus on the outsourcing facilities management (FM) services in small to medium‐sized enterprises (SMEs). Design/methodology/approach – The paper employs a Define‐Measure‐Analyze‐Improve‐Control (DMAIC) methodology. A survey in Italy, a country quite...
Purpose – The purpose of this paper is to compare the major performance measurement models, hereafter called performance models, and investigate their application in the context of facility management (FM), based on which it aims to identify the effectiveness of these models and recommend the...
Purpose – The purpose of this paper is to evaluate the viability of rehabilitation from a financial standpoint and examine particularly whether a rehabilitation project is worth carrying out or not. Nowadays, rehabilitation has become all the more important in society. Theoretical option models...
Purpose – There exists limited research directly highlighting the relationship between value preference and its association with people's expectations from the workplace. Studying personal value preference is important because a substantial body of research indicates that a specific pattern of...
Purpose – It has been said that people's expectation towards their living space has been increased. They have a higher requirement not only for the facilities it provides, but also for the quality of property management services. Property management is now regarded as one of the important...
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