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The need to establish key performance indicators for facilities management (FM) is well recognised. However, difficulties in establishing universally‐accepted definitions of the FM function and its management process continue to confound the identification and application of a generic set of...
Presents findings from research on open‐plan measures in the determination of facilities space management. The aim of the research is to determine the impact of open‐plan measures on the effectiveness of facilities space management of CBD commercial office buildings ‐ the end‐view being...
This exploratory research investigates the issues surrounding the impact of lecture facilities on the student learning experience. Given the growing administrative significance of lecturer/student ratios, room utilization and occupancy levels, the importance of the lecture facility in the...
Attempts to introduce multi‐skilled “hotel services” workers in several NHS trusts have been studied using Scott‐Morgan’s Unwritten Rules of the Game methodology. In‐depth interviews reveal that, even for staff traditionally regarded as “marginal” and low paid, pride in helping...
The facilities management profession has emerged in the latter half of this century in parallel with the technological revolution. A need to establish career and development frameworks that will support this growth has also emerged. This article reflects on the progress in meeting such support...
The paper reports an investigation of the premise that modern HRM practices ‐ used to encourage and motivate the workforce of an organisation ‐ can be extended to the peripheral workforce of contractors and agency staff. Literature review of HRM identified Communications, Teamworking,...
The role of facilities management in the delivery of effective healthcare is linked to the recent growth of facilities management in the NHS in the UK. Research has shown the benefits which can be achieved by the introduction of integrated facilities management. The cultural changes, that are...
The study was concerned with investigating the most effective means of motivating low waged workers in the UK’s private and public sectors. Levels of job satisfaction, as an indicator of work motivation, were compared between ancillary staff in the National Health Service (NHS) and the hotel...
This paper is a case study methodology which was developed to investigate the overall information management within a local authority land and buildings department. Areas of concern are highlighted and consequences of inaction discussed. Alternatives and recommendations are provided with the aim...
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