1 - 6 of 6 articles
Purpose – This research aims to examine the importance of Greek banks' internationalisation. Further, it seeks to identify the entry modes and organisational forms adopting Greek banks when crossing borders as well as to suggest a modelling approach. Design/methodology/approach – Empirical data...
Purpose – This study aims to identify the dimensions recognised by customers when assessing quality in the automotive repair industry. It further examines potential variations in customers' perceptions of service quality based on their purchase behaviour designating different loyalty patterns....
Purpose – This work aims at exploring the approaches to online experience management aimed at enhancing customer involvement. The literature review and the empirical exercise aim at identifying a research agenda on the topic and at providing preliminary evidences. Design/methodology/approach –...
Purpose – This paper aims to provide a tool for measuring air passenger satisfaction and for identifying the critical service aspects available in the terminal in order to offer services characterised by a high level of quality. Design/methodology/approach – Statistical analysis of experimental...
Purpose – This study aims to examine whether are there human resources (HR) practices that influence firm performance of companies operating in the Mediterranean region and, specifically, in Greece. Existing literature comes mostly from American studies, leaving a research gap what happens when...
Purpose – This paper aims to evaluate the relationship between demographics and the choice of retail outlet in the computer retailing sector in Greece so as to provide a general understanding of what criteria home computer users' use in selecting a retail outlet. Design/methodology/approach – A...
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