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The article is based on findings from research into communication and language use in two international corporations, both formed as a result of a merger between a Swedish and a Finnish company. A questionnaire was sent to representatives of each case company, focusing on language use,...
This research note reports on a study to investigate what English language skills are used by new graduate employees in their daily work in various departments in four banks in Hong Kong. Through interviews with 16 new bank employees across these four banks and the use of questionnaires, my aim...
This article will provide an overview of current research focussing on the use of English as a lingua franca in international business contexts. It selectively reviews research investigating the role of written and spoken communication in English and the work that has been done on specific text...
This article presents selective findings from a study that investigated how facework is used to achieve interpersonal goals in intercultural sales negotiations. The article reports on linguistic analyses of what Spencer-Oatey has termed “rapport management” which, in a negotiation context, is...
To show how coordinated activities involving shared assessment instruments and results between two business schools, one in Singapore, the other in the US/Midwest, have helped faculty shift their research and teaching from a focus on language to an emphasis on communicative competence in English...
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