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Re‐engineering companies should be about more than mere downsizing to cut organizational costs. It is important that the organization should be refocussed and the remaining employees (at all levels) remotivated towards growth. Part I of this article details the five stages successful turnaround...
This article proposes that by placing an emphasis on dialogue within the organization and between customers and suppliers, organizations will achieve increases in creativity, adaptability, job satisfaction and hence productivity. By integrating dialogue into the lives and work of employees, they...
Having discussed the mechanism of organizational change, part II of this article suggests that the goal of this change should be to move away from supplier‐driven “push” systems of business to customer‐driven “pull” systems. Only by focussing on the customer can organizations react...
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