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Based on the interview with Dr Jeff Jolton, discussing study results at the 1995 Annual Quality Congress. Categorizes characteristics of quality, and details which organizations find which characteristics important. Concludes that the customer is the key to a company′s success.
Explores the concept of empowerment and raises questions about the reason for its rise to dominance as a current discourse in the UK public services. Notes that empowerment may be a motivational but also a manipulative concept which can be used by the “New Right” as a means of introducing...
Sets out to discover how best to encourage workers to give their energy and commitment. Rejects the view that people are solely motivated by material advantage and stresses the desire of workers to feel included and valued. Rejects various aspects of the “traditional leadership approach”....
When a corporation establishes a subsidiary in a foreign country, its managers must decide how much control they need to maintain over the subsidiary′s managers. A headquarters‐foreign subsidiary control relationship (HSR) can be one of centralization or decentralization. The first framework...
Empowerment is a powerful concept that is in danger of being debased by over‐hyping. It is important to realize that empowerment is a slowly‐created state of mind, rather than a verb – one does not “empower” by some magical, one‐shot injection. The old, authoritarian, “macho”...
Describes the “Journey to Excellence” (JTE) empowerment program at Advanced Micro Devices (AMD). Emphasizes the role of two lower level managers in promoting its progress. Shows how factors such as team skills and problem‐solving training, efforts to bring supervisory and engineering...
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