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Purpose – The purpose of this paper is to introduce the problem of the lack of auditor independence in the Egyptian context, how it might affect the audit quality, through assessing reasons behind the voluntary switching of auditors, whether this switch is in the side of improving audit quality...
Purpose – The purpose of this paper is to understand the customer perception of service quality with respect to the e‐Government services in Oman and conduct an investigation in order to determine the key factors that affect the quality of e‐Government services in Oman....
Purpose – The paper aims to spotlight the level of patient satisfaction with quality of care in a private hospitals setting. Design/methodology/approach – This study was carried out at three private hospitals in Syria. The study used written survey (interview‐type questionnaire) assessing...
Purpose – The purpose of this paper is to examine the status of knowledge management (KM) in an Iranian Research Organisation in order to identify and classify the most relevant KM critical success factors. Design/methodology/approach – Based on extensive review of KM literature, broad ranges of...
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