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Purpose – The purpose of this paper is to determine the extent of congruence between service providers’ perceptions of customer satisfaction and customer‐reported satisfaction in the context of optometric services. Design/methodology/approach – Data were collected via mail surveys from a...
Purpose – The purpose of this paper is to report on research which addressed two purposes. First, to test the fit between, the theoretical model, and the empirical findings from an earlier reported study. Secondly, to test the extrapolative and interrelated nature of a two sets of cultural...
Purpose – The aim of this paper is to investigate the perceptions of Malaysian employees of ABC MSC (a Japanese company in Malaysia) in order to recommend changes in management practices. Design/methodology/approach – Fieldwork was conducted using participant observation and interviews....
Purpose – Increasing diversity of the global workforce calls for research that guides the implementation of culturally sensitive employment procedures. Performance evaluations are often used to support potentially contentious workplace decisions and little research examines the impact of...
Purpose – The purpose of this paper is to present a problem‐solving model that incorporates Islamic values and concerns. A secondary aim is to acquaint readers with the field of management from an Islamic perspective (MIP). Design/methodology/approach – Using an emic research approach, the...
Purpose – The purpose of this paper is to investigate Hispanic business professionals’ perception of psychological contract fairness, perception of discrimination, and the influence of autonomous status judgments on these variables. Design/methodology/approach – Participants were drawn from...
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