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In an effort to avoid the rising costs and risks of employment litigation, some companies in the United States have implemented employment contracts that require employees to submit any legal disputes with their employer to final and binding private arbitration. The assumption of such companies,...
Past research on restaurant failures has focused mostly on quantitative factors and bankruptcy rates. This study explored restaurant ownership turnover rates using qualitative data, longitudinal data (1996-1999), and data from Dun and Bradstreet reports. In contrast to frequently repeated...
With the availability of huge volumes of text-based information freely available on the Internet, text mining can be used by hoteliers to develop competitive and strategic intelligence. Although the software needed to analyze online text files remains comparatively expensive, the cost will...
Customer surveys and comment cards are all well and good, but the best way to gain a full understanding of a customer’s feelings about a hotel is to analyze the context of the customer’s comments. Heretofore a laborious process, qualitative data analysis is rapidly becoming feasible for...
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