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Presents barriers and benefits to top executive assessment. Discusses a range of techniques for top executive assessment and feedback. Explores pros and cons of psychological testing, individual competence assessment conducted by an external consultant and multi‐source assessment feedback...
Asserts that intelligence gathered from multiple sources enhances both internal and external customer service. Notes also that multi‐source assessment or 360‐degree feedback enhances information quality, provides specific performance feedback and targets developmental areas. Uses findings...
Uses a case‐study approach. Asserts that for successful implementation multi‐source feedback must be viewed from an integrated perspective and that 360‐degree feedback must be seen as more than a data collection and feedback system. Suggests that the measured characteristics and behaviours...
Discusses the effective use of 360‐degree feedback for enhancing managers’ self‐awareness and challenging them to engage in developmental work. Such feedback is instrumental for an unfreezing process in which managers are motivated to rethink their behaviour and its impact on others. A...
Looks at the difference between success and failure with regard to 360‐degree feedback projects, stressing the need for a formalized structure to facilitate effective implementation. Initially outlines the reasons why firms seek to adopt 360‐degree feedback, setting out the benefits for the...
Presents a case study of work done in Mercury One 2 One on defining and using management competences. The reasons for taking this approach are explained, as is the way that the competences were defined to reflect and support company goals. Provides details on how the initiative was implemented...
Multi‐source (360‐degree) feedback is a powerful new performance diagnostic tool, and organizations everywhere are evaluating whether to adopt it. However, the technology is evolving at a breathtaking pace, and regrettable consequences can follow if users are not knowledgeable and the tool is...
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