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Purpose – First, this article seeks to establish a conceptual model for campus information systems for students, in order to make their comparison possible for strategic management purposes. Second, it seeks to test this conceptual model in a fieldwork on Spanish higher education institutions,...
Purpose – This paper aims at presenting the benefits from implementing IT service management (ITSM) in an organization for managing campus‐wide IT operations. In order to improve the fault correlation from business perspectives, we proposed a framework to automate network and system alerts...
Purpose – This study aims to assess the state of technology readiness of professional accounting students in Malaysia, to examine their level of internet self‐efficacy, to assess their prior computing experience, and to explore if they are satisfied with the professional course that they are...
Purpose – The internet has been used to transport data in the form of packet. Multimedia applications including voice and video are being sent using the internet. In the past, the internet did not support any kind of sophisticated quality of service (QoS) mechanism. Although the type of service...
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