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Purpose – The purpose of this paper is to emphasize how different service strategies are properly aligned with the external environment, and how organizational factors lead to a specific level of service‐related performance outcomes. Design/methodology/approach – A multicase research design on...
Purpose – The purpose of this paper is to discuss several organizational learning frameworks based on Peter Senge's “fifth discipline”. It further explains the antecedent conditions of learning and their relationship with performance outcomes. Design/methodology/approach – Lessons were primarily...
Purpose – The paper examines the process by which the strategic direction of an organization is set. The paper asks if strategic direction is defined and set at the top of the organization and then trickled down or is it set by members making their own decisions based on well‐known rules and the...
Purpose – The Japanese government is promoting a move towards a variety of generic business strategies based on the Porter Prize as a way to regain global competitiveness and end their long economic recession. The purpose of this paper is to report on the current state of Japanese business...
Purpose – The purpose of this paper is to describe a new way to manage strategic uncertainty, and more specifically to distinguish between “growth options” and “strategic options.” Design/methodology/approach – Evidence adduced consists of a summary of large‐scale empirical analysis and in‐depth...
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