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Purpose – The objective of this work is to develop a model that can be used for simulation of different parameters including price, subjected to different control strategies. Design/methodology/approach – The entire supply chain can be modelled by combining the transfer function into a closed...
Purpose – A major problem of business process modelling languages that primarily express the flow of activities is the limited support for actor modelling provided by rigid swimlane concepts. Thus, the aim of this work is to present a general approach for actor modelling in business processes...
Purpose – The aim of the paper is to identify interactions existing among the identified factors and understanding how they impact adoption intention so that better CRM strategies for mobile channel can be orchestrated. Design/methodology/approach – The paper empirically explores the underlying...
Purpose – The purpose of this paper is to provide an integrated framework of performance management area showcasing research trends in performance measurement and management frameworks developed and discussed by revisiting the literature of the last two decades – from 1991 to 2011....
Purpose – In today's societies, work environment and customers' expectations change on a daily manner. Consequently, it is crucial for companies to find a way for adapting themselves to new requirements. For this purpose, reengineering projects have been introduced and evolved in different...
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