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Purpose – Despite the high operational and strategic potentials of radio frequency identification (RFID) technology, very few studies have been conducted about its role as enabler of supply chain integration to achieve high‐level operational efficiency. The purpose of this paper, therefore,...
Purpose – The purpose of this paper is to clarify how end‐users' tacit knowledge can be captured and integrated in an overall business process management (BPM) approach. Current approaches to support stakeholders' collaboration in the modelling of business processes envision an egalitarian...
Purpose – E‐trade (or electronic trading) appears to offer increased efficiency in business processes, but only a limited number of small firms in Korea have adopted the new processes. The purpose of this paper is to try to establish the obstacles and the perceived barriers to the continuing...
Purpose – The purpose of this paper is to propose virtual process simulation as a technique for identifying and analyzing uncertainty in processes. Uncertainty is composed of both risks and opportunities. Design/methodology/approach – Virtual process simulation involves the creation of...
Purpose – This paper aims to contribute to a growing body of service recovery knowledge by examining the relationship between service recovery, consumer satisfaction and loyalty in a commercial banking environment. Design/methodology/approach – A conceptual framework encompassing th\e...
Purpose – The purpose of this paper is to develop a new approach to investigate complex processes, such as software development processes, using business process modeling. Design/methodology/approach – The paper presents an investigation into the use of role activity diagramming (RAD) to...
Purpose – The purpose of this paper is to investigate whether investment in a quality system leads to process management. Do firms that have invested in documenting their processes in a quality system also manage their processes? Design/methodology/approach – The research question is...
Purpose – The purpose of this paper is to examine best practices of worldwide country web sites, evaluated in 2003, 2005 and 2008 by the United Nations (UN). Design/methodology/approach – The paper employs statistical analysis to determine whether the electronic innovation (digitized...
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