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Purpose – The purpose of this paper is to investigate how supply chain management (SCM) practices and knowledge management (KM) capabilities affect firm performance. This study was conducted in the Asia Pacific region, which had not been examined before. Design/methodology/approach – A...
Purpose – The purpose of this paper is to identify factors that are crucial for the successful implementation of enterprise resource planning (ERP) systems. Although there are many factors that influence the success, this study focuses on factors related to the ERP project environment, namely,...
Purpose – The purpose of this paper is to identify organizational challenges that drive enterprise content management (ECM) adoption from a process point of view. Design/methodology/approach – The presented results are grounded in both the academic literature on ECM and qualitative data from...
Purpose – The purpose of this paper is to develop an understanding of the primary concerns of a customer when they use mobile banking services and identify factors that can be used for making better mobile customer relationship management (mobile CRM) services in banking....
Purpose – The purpose of this paper is to explore how success emerges in a business process change initiative, given the often conflicting forces and challenges present in a workflow implementation. A detailed reflective analysis provides an opportunity to explore how different process enablers...
Purpose – British empirical research suggests culture and change have contributed to every lean failure. Whilst prevailing research implies that successful lean implementations lead to a profitable organisation, it focuses upon the low numbers of successful lean conversions. The purpose of this...
Purpose – The purpose of this paper is to investigate the regulator's attempt at redesigning the patient care process (PCP) – a core business process in public hospitals – by introducing dichotomous process performance indicators as an innovative management tool intended to align the State...
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