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Purpose – Concurrent designing of products, processes and supply chains (three‐dimensional concurrent engineering (3‐DCE)) has proved to be beneficial in rendering holistic, market‐responsive architecture to organizations through linkages created by dynamic capability development and...
Purpose – The purpose of this paper is to determine, first, the level to which ISO 9001 certified manufacturing companies adopt process management and improve quality, second, the latent factors of process management and quality improvement, and finally, the relationships between the latent...
Purpose – Process modeling is a complex organizational task that requires many iterations and communication between the business analysts and the domain specialists. The challenge of process modeling is exacerbated, when the process of modeling has to be performed in a cross‐organizational,...
Purpose – The purpose of this study is to examine the tangible and intangible benefits of two enterprises resource planning (ERP) packages namely SAP and Oracle. In particular, the operational benefits (OP), managerial benefits (MB), strategic benefits (SB), information technology (IT) benefits...
Purpose – This paper aims to thoroughly review the research literature concerning e‐service in the public sector (2000‐2009) for the purpose of summarising and synthesising the arguments and ideas of the main contributors to the development of e‐service research and explore the different...
Purpose – The purpose of this paper is to analyze the status quo with regards to business process management (BPM) and collaboration and to show potential fields of future research in the area of collaborative BPM. Design/methodology/approach – To obtain results, authors employ the method of...
Purpose – This paper aims to research literature to describe the business processes used when planning IT infrastructure refreshes. Design/methodology/approach – The paper uses analytical hierarchical process (AHP) and pairwise comparisons to model and quantify the decision process for IT...
Purpose – This paper aims to present how iterative round‐trip modelling between two different business process modelling tools can be enabled on a conceptual level. Iterative round‐trip modelling addresses model transformations between high‐level business and executable process models,...
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