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Businesses face increasing competition in local, international and global markets where responsiveness to changes within these markets is the key to success and survival. Consequently business strategies need to be consistently re‐defined to effectively reflect the different requirements of...
The strategic focus of organisations today is on the customer and internal and external processes. This paper presents a systematic approach to project process development and identifies key aspects of long‐term process evaluation. A framework for process development is presented with special...
The cladding of a modern building is a critical, and expensive, specialist sub‐system of the total building. This paper is concerned with modelling the supply chain processes within the building cladding sector of the UK construction industry. The modelling was conducted within the context of...
This paper discusses how a systems approach to management can be used to facilitate the development and implementation of an integrated management system (IMS) in an organization. It is argued that any solution to address the rapidly growing need for the integration of function‐specific...
In an exploding and fluctuating construction market, managers are facing a challenge, which is how to manage business on a wider scale and to utilize modern developments in information technology to promote productivity. The extraordinary development of telecommunications and computer technology...
E‐service operations that attract and influence customers to buy products and/or services from specific sites is a complex process involving service design, marketing, and delivery, and encompass a number of essential determinants. Determinants that integrate all the three service processes...
Business process simulation (BPS) is used to evaluate the effect of the redesign of a police road traffic accident (RTA) reporting system. The new system aims to provide timely statistical analysis of traffic behaviour to government bodies and to enable more effective utilisation of traffic...
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