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This paper uses basic principles from complexity theory, psychology and management theory to demonstrate that many traditional methods of identifying performance measures may not result in improvements in overall performance. In order to illustrate this, the paper first identifies the answers to...
Measuring intellectual capital is on the agenda of most 21st century organisations. This paper takes a knowledge‐based view of the firm and discusses the importance of measuring organizational knowledge assets. Knowledge assets underpin capabilities and core competencies of any organisation....
The supply chain presents many challenges for management and for the design of performance measurement systems. It is possibly one of the final structural areas of business in which significant savings are to be made, and it is becoming an increasingly important strategic tool as trade becomes...
Focuses on the performance planning value chain (PPVC). The PPVC is the latest thinking in the field of Performance Measurement developed by the Centre for Business Performance, Cranfield School of Management. It provides a systemic process for using data to enhance decision‐making, bringing...
Hitherto, very few performance measures have been constructed for selecting the right production system. Before a new, advanced manufacturing system (e.g. Just In Time and Flexible Manufacturing System) is implemented in a company, it is of paramount importance that extensive analysis should be...
Activity‐based costing (ABC) is gradually being utilized as more of a decision‐making tool than an accounting tool. This paper investigates how, after almost a decade of slow growth, ABC is gaining acceptance as a tool to determine the true costs of marketing and logistics activities. How ABC...
Based on a review of the literature within the field of job satisfaction and organizational commitment this paper proposes a generic model for measuring employee perceptions. The model consists of seven latent constructs operationalised through 29 manifest indicators. This model is subsequently...
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