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It is argued that total quality management has, as one of itscornerstones, the measurement of qualityrelated costs. These establishwhere the main areas of failure costs are and also monitor the progressof the quality improvement programme. A practical approach to both theseaspects is discussed.
A food poisoning outbreak in 1984 at Stanley Royd Hospital inWakefield resulted in a Public Inquiry, and changes in catering policyin the public sector. Radical changes resulted in the management system,the managers and the structures and fabric of the kitchens.
The prosecution of the wellknown Mayfair restaurant, La Gavroche,raised many questions about the manner in which the case was pursued.Proof beyond doubt is essential for successful prosecution. It isessential that comprehensive notes are taken as soon as possible afterinspection so that an...
Food poisoning figures have increased dramatically in the last fewyears. Various factors are blamed inadequate legislation and shortageof environmental health officers.
Two case studies are given of food retailers being prosecuted forselling foods unfit for consumption.
Local authorities operate food hygiene certificate courses atbasic, intermediate and advanced levels.
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb002917. When citing the article, please cite: J.M. Asher, (1988), “Cost of Quality in Service Industries”, International Journal of Quality & Reliability...
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