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Reviews the first three of 11 key books on benchmarking with the aim of assisting in the educational and training processes in companies embarking on or launching a benchmarking project.
Strategy formulation can no longer be based on a process of conception, as the underlying conditions change before a formulated strategy can be implemented. It should be based on a continuous learning process which involves, inter alia , learning about the organization’s goals, the effect of...
Innovation and quality are the twin engines of US competitiveness. They both relate to customer satisfaction and are enhanced by common processes. Argues that the Semiconductor Research Corporation (SRC) is a leading example of this. SRC has developed a research management methodology which...
Proliferation of advanced production technology and challenging competition created by the increasing internationalization of business activities have placed great emphasis on production quality and customer satisfaction. Quality improvement, cost cutting, and profit maximization are critical...
Provides two definitions of TQM which address TQM critical factors. Also examines a number of self‐assessment frameworks and explains the role they play in determining the TQM critical factors.
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