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Composites are prime examples of technology moving faster than the underlying science. Faced with increasing global competitiveness, the issues of high cost, product robustness and long lead times associated with product development are emerging in the forefront of problems facing emerging and...
Total quality management sharply modifies management itself. As teams and teamwork take root, leadership idolatry fades in importance. Teamsmanship requires breaking vertical and horizontal barriers that stand in the way of quick, high‐quality customer service. Management tools helpful in...
Describes a dynamic approach to quality function deployment (QFD) that translates customer wants and needs into relevant product and process parameters. Using feedback loops, this new approach incorporates updated customer satisfaction data and dynamically links evolving requirements directly...
As the size of the global competitive arena increases, manufacturers have been striving to find new means for achieving and sustaining a competitive advantage. Fast product innovation is a strategy which has gained popularity in recent years, particularly in Japan. Deals with two assertions: (1)...
An interview with the Editor in which Gregory Watson was asked to give his perspective on some of the issues on benchmarking. Addresses the basics of benchmarking.
Argues that benchmarking is much more fundamental to strategic thinking than other tools relied upon thus far by senior managers in their decision‐making processes. Argues that for benchmarking to be effective it has to be closely linked to total quality management programmes in place. Strongly...
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