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Purpose – To provide a good insight into the use of analytic network process (ANP) that is a multiple criteria decision‐making methodology in evaluating supplier selection problems. Design/methodology/approach – Supplier selection problems are multi‐objective problems which have many...
Purpose – To explain the factors of benchmarking adoption as experienced by companies in Malaysia in which benchmarking is one of the way to create a sense of urgency by telling them where they are, how good they have to be, and what they have to do to get there. Design/methodology/approach –...
Purpose – The issue investigated in this work is relative to the features of the information sub‐systems supporting specific university administrative processes (accountancy, personnel management, student services). This paper attempt: to develop a benchmarking model; and apply the suggested...
Purpose – The purpose of this paper is to demonstrate how auditing internal manufacturing can improve the effectiveness of the benchmarking process. It is the intent of this study to provide a set of internal auditing guidelines and recommendations for organizations committed to benchmarking....
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