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This paper describes the results of a research project where respondents from a variety of disciplines were questioned about how they perceive quality improvement. Structured interviews were held with top managers from the fields of engineering, operations, strategic planning, marketing,...
The balanced scorecard, with its associated performance management approaches, has become a widely practised and popular management reporting method in recent times. Moreover, enabling technology, which assists in the delivery and personalisation of corporate performance information, is having a...
The increasing impact of international competition and changing business environment has raised the important role of standardization, which was reflected in national standards. This paper presents the results of a study that provides insight into the role of Jordanian product standards in the...
Organizations find it increasingly difficult to stay competitive in today’s global economy. Leaders in the workplace are using benchmarking, competency, competency models, and competency studies to help make human resource decisions, such as hiring, training, and promotions. In training and...
Aims to carry out generic benchmarking within a group of SMEs involved in applying the business excellence model as part of TQM improvement initiatives. Examines how generic benchmarking enables business excellence to be developed in the organisations. A lot of existing studies on business...
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