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Purpose – The purpose of this paper is to determine university service quality in the International branch of Amirkabir University (Iran). Design/methodology/approach – In this study, a total of 102 students in five courses (Electronic engineering, Civil engineering, Mechanical engineering,...
Purpose – The aim of this case study‐based paper is to study the application of Six Sigma, a breakthrough improvement strategy in the field of cell site construction of a telecom company. Design/methodology/approach – This research provides action research of a Six Sigma project using DMAIC...
Purpose – This paper aims to present the design of a new service in a self‐access language centre of a university in Hong Kong. A language action literacy program is being designed to promote independent learning and to support undergraduates in developing preferred qualities, including what...
Purpose – The purpose of the present study is to evaluate total quality service (TQS) from employees’ perspective, as they have direct contact with both customers and management. The study is descriptive and exploratory in nature. Design/methodology/approach – The data were collected from...
Purpose – The objective of this paper is to identify the nature of interactive feedback relationships among information technology (IT) deployment, buyer‐supplier relationship, and supply chain structure, and also to ascertain whether or not there exists a significant effect from product...
Purpose – The purpose of this paper is to show how the quality practices such as leadership and strategic quality planning, supplier relationship management, customer focus, quality data and reporting, process management and human resource management are as relevant to supply chains as they are...
Purpose – The success of Six Sigma implementation is known to depend on a number of critical factors. The purpose of this paper is to explore and analyse Six Sigma critical success factors (CSFs) in the context of Indian manufacturing organizations. Design/methodology/approach – Although Six...
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