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The Problem and the Solution . Large amounts of time and money are spent on performance improvement efforts without measuring the results In advocating measurement as an indispensable component of performance improvement, this chapter discusses the most appropriate measures for demonstrating...
The Problem and the Solution . If organizations operated flawlessly and performance was at its highest levels, what would we see? Functional areas would work together, and the organization would behave as an effective and efficient system does Personnel from key disciplines would collaborate to...
The Problem and the Solution . To make significant gains in performance improvement, we will require better methods and models for improving performance The best way to advance performance improvement methods is through research This chapter looks at research methods best suited for advancing...
The Problem and the Solution . A problem faced by almost all organizations, and by those who work in them, is in meeting the constant demand for high performance The demand for high performance affects everything, from assunng sustainable financial growth of the organization to satisfying the...
The Problem and the Solution . Performance is multidimensional and often poorly defined. A review of the performance literature in other fields revealed the need for a general performance model that embraces multiple measures and fits any organization. This chapter presents a functional taxonomy...
The Problem and the Solution . Studying performance improvement in complex and dynamic organizations is challenging As a result, studies are limited and authors often do not report them in the literature for fear of being criticized Much knowledge is lost Case studies examine organizational life...
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