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In this paper methods and principles that help to analyze offices as systems of communicative action are explored. In communicative action, office agents create commitments through symbolic means. A SAMPO (Speech-Act-based office Modeling aPprOach), which studies office activities as a series of...
In this paper the reader is introduced to coordination in the workplace as an object of scientific study and computer automation. Diplans are the expressions of a new graphical language used to describe plans of operation in human organizations. With diplans, systems of constraint, which may or...
The goal of this paper is to relate theory to invention and application in the design of systems for organizational communication and management. We propose and illustrate a theory of design, technology, and action that we believe has been missing in the mainstream of work on office systems. At...
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