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Temporal workflow management is important for processes that are time-driven. Claim handling, which requires the documentation, diagnosis, and resolution of customer claims due to faulty products or unsatisfactory services, is an example of such a process because fast turnaround is critical for...
Distributed engineering of complex software artifacts require collaboration of multiple independent stakeholders over extended periods of time. The independent decision changes, task executions, resource usages and other activities of the stakeholders may interact causing problems where mutual...
In many hierarchical companies, reports from several independent groups must be merged to form a single, company-wide report. This paper describes a process and system for creating and structuring such reports and for propagating contributions up the organization. The system has been in regular...
Today's Workflow Management Systems (WfMS) do not distinguish between an external view of a process that is visible outside the organisation and its internal details. Their interfaces are generally aimed at the internal user. This is a problem if one organisation (provider) wants to perform a...
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