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Documentation is the window to a system. If it is clear, complete, correct and easy to use, it provides a good view of what is going on inside. In fact, the best documentation is a sliding glass door that gives not just a view, but easy access.
I.P. Sharp Associates has, for several years, been researching and developing systems for electronic publishing to meet needs internally as well as to provide the results to our customers, normally as part of a software system whose main function would be to do something other than text...
Late one night, after I had put to bed what I thought was my last review of computer user documentation books I could hear a faint rustling at my front door. I rushed to the door pulled it open quickly, and found no one. After glancing to the left and right. I chanced to look down. There they...
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