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This book offers some current research on the mental models that users acquire and use when interacting with computers. It is based on the "Sixth Interdisciplinary Workshop in Informatics and Psychology" held in Schaerding, Austria in 1987. Although the book offers little in the form of a unified...
Field research (also "contextual field research, user studies") involves users in product development so that their work experience may be understood by designers and developers. The points of view expressed here were first presented in a well-attended CHI '90 SIG on this user- centered approach....
Australia only rarely enjoys an opportunity to host international conferences, being too many flight hours removed from the mainstream of research activities. However, at this year's annual conference, CHISIG tested one method for overcoming problems of distance. In an effort to add international...