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A one-week continuing education course was given on software ergonomics for teachers in the Danish one to two year programmer training schools.
At two institutions, with which I am familiar, there are two very noticeable differences in the ways in which people communicate. One has to do with the use of the computer mail system. The other with a far more mundane communication device: pregummed notepads. A brief look at similarities and...
The strict separation of the functionality of a system from the user-system interface is considered as a reasonable design principle. One promising way to enforce the separation is to supply the system designer with a "user interface toolkit", a set of integrated software tools for implementing...
An online help system, called ICNHELP, was implemented on the large Los Alamos Integrated Computing Network. Users from three different operating systems could quickly access summary information on network capabilities. Usage was monitored for a five-month period, and users were given the...
People are continually creating and accessing internal representations of their current situation. I refer to this as their cognitive model. During an interaction with a computer system the person will form a cognitive model of the interaction that contains what he believes are the functions,...
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