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Draws on a recently completed British Library Research and Development‐funded project investigating key factors in help‐desk success. Describes the methodology of survey by questionnaire and case studies. Summarizes the results briefly and focusses specifically on the results which feed into a...
Discusses some of the problems associated with the requirements and the prospects for international standards for the exchange of bibliographic records in machine‐readable form: the various roles of national bibliographies and national libraries; a lack of international cataloging standards; a...
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