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While total quality management has been adopted by many organizations world‐wide, its implementation in non‐profit organizations, such as higher education institutions, presents more challenges and difficulties than those encountered in business organizations. A critical step in TQM...
This paper proposes a four‐state framework for measuring corporate social responsibility reporting and argues that TQM or excellent organisations should be in an advanced state of social responsiveness, and that this should be reflected in their reporting of such activities. A study of six Irish...
The purpose of the study reported is to explore the approaches that multinational companies take in order to handle international differences in their management of quality. Qualitative methods for data collection have been used. The empirical data consist of in‐depth and/or focus group...
Reports findings from a survey designed to measure the consistency and congruity of HR performance evaluation systems with quality management precepts in UK‐based quality‐focused organisations. Twelve a priori features of HR performance evaluation were used to measure HR performance evaluation...
Many of today's global corporations are more powerful than some European, Asian or African countries. Decisions made in peaceful offices by board members can influence the course of events world‐wide, sometimes to the same extent – but with less hype – as decisions made by politicians. The...
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