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Even though GEC Sensors started its total quality programme six years ago, it is only recently that it has become a real part of the company's business improvement culture. The turning point in its quest for quality was the attainment of senior and middle management commitment.
The use of quality improvement processes can yield major benefits to an organisation. This article looks at why some companies are failing to capitalise on this technique and suggests a phasedapproach to getting it right.
In under two years Hoover has experienced a dramatic transformation. Crucial to this has been the key role given to middle management. The TQM Magazine investigates the Hoover superintendents.
Many companies have become all fired up about TQM, only to find themselves disappointed with the results. The author has identified nine key reasons for their apparent failure.
It was the need for survival that prompted Volvo's Ghent factory to improve its quality and cost effectiveness. To help achieve this, the company adopted a Total Productive Maintenance programme which places the responsibility for equipment maintenance and quality control on all employees.
Even though companies are loading themselves up with the full TQM armoury, the benefits do not always appear to match the effort. One of the main reasons for this is a reluctance by senior management to inspire and empower their firstline managers and supervisors.
Achieving total quality is a stepbystep process. Each stage needs to be understood and managed appropriately. This article looks at all the different phases and the stakeholders' involvement in them.
Many companies are now realising that quality is not the sole responsibility of any one department. To be truly successful, a company needs to employ the creativity and enthusiasm for continuous improvement of all its people.
Much of middle management has already been affected by the changes brought about by restructuring, but what about their future role A recent survey has been commissioned to help understand this.
Total quality is the hot concept of the moment. This article offers practical advice as to what total quality really means. It highlights the issues and pitfalls that managers face when they introduce and implement total quality in their organisations.
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