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A batch arrival retrial queue with general retrial times is studied in this paper, where the server is subject to starting failures under Bernoulli vacation schedule. Any arriving batch finding the server busy, broken down or on vacation enters an orbit. Otherwise one customer from the arriving...
This study explores the important role of customer relationship in medical cosmeticology service context, an emerging need of medical care market with proactive health behaviours, wellness and health maintenance behaviours, rather than traditional treatment or cure-seeking behaviours. Convenient...
Since opening in January 2007, High-Speed Rail (HSR) service has gradually gained its competitive advantage in inter-city transportations along western Taiwan. Therefore, this study is aimed to explore the effects among Taiwan High-Speed Rail (THSR) Corporation's service quality, complaint...
This paper proposes a conceptual framework of management control systems in the informational perspective, in order to connect strategies and operations. The framework takes strategic planning and control as a whole, and integrates diagnostic control and interactive control into the same...
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