Electronic Government, an International Journal

Siadat, Seyed Hossein; Mahmoodi, Fahime Sadat; Sadeghi, Farhang Mir Mohammad

2021 Electronic Government, an International Journal

doi: 10.1504/EG.2021.114576

Genesis of the internet and metadata and development of electronic government have given birth to open government, something inevitable that causes significant socio-economic transformation. Open government, indeed, provides a transparent process by which the public is given the right to access government records that can be used as valuable resources by different governmental, private sections, and institutes. However, the principles related to the implementation of open government need to be explored. To shed light on the concept of open government in Iran, the present research examined the principles of open government including transparency, participation, accountability, collaboration, and innovative methods. The effect of each factor was measured at the Ministry of Sport and Youth in Iran using a questionnaire. Data analysis was performed with SPSS. The results of t-test analysis were indicative of the poor status of open government principles in the present research. The findings, furthermore, revealed very low readiness for open government. Among the investigated principles, the principle of participation factor ranked the highest score and innovation had the lowest mean.

Tajudeen, Farzana Parveen; Sulaiman, Ainin; Ramli, Siti Qhairunissa; Azali, Nor Shahida; Shuib, Liyana

2021 Electronic Government, an International Journal

doi: 10.1504/EG.2021.114579

E-BR1M (Bantuan Rakyat 1 Malaysia) is an e-government application that was introduced to facilitate the efficiency of The People Living Assistance program in Malaysia. The program targets citizens with low income (less than RM 4,000). The aim of this paper is to examine factors (relative advantage, compatibility, ease of use, trust, and computer self-efficacy) that contribute to e-BR1M usage as well as the role of trust as a mediator and computer self-efficacy as a moderator. Empirical data was collected via a questionnaire survey of 577 e-BR1M recipients in Kuala Lumpur. The results illustrated that only ease of use did not significantly contribute to e-BR1M usage. Trust partially mediates the relationship between relative advantage, compatibility, ease of use, and e-BR1M usage. Computer self-efficacy only moderates the relationship between relative advantage and intention to use e-BR1M. The findings can be used by the relevant authorities in designing and planning new e-government applications, particularly for the lower income group of the population.

Singh, Manjeet; Jawalkar, C.S.; Kant, Suman

2021 Electronic Government, an International Journal

doi: 10.1504/EG.2021.114570

Incredible development opportunities exist throughout the supply chains; which can lead to heavy gains in terms of both monetary and ecological means. Fertilisers perform a major task in meeting the challenge of 'starvation' and need of 'food' for existence of humans. Pollution is caused while manufacturing the fertilisers, mainly due to non-environmentally friendly practices and it leads to un-sustainable growth. Through the findings presented herein, 12 important drivers that govern the performance of the boiler, which is a key element in the production of fertiliser has been made. Interpretive structural modelling (ISM) technique and matriced impacts croises-multiplication applique and classment (MICMAC) methodology has been used. Government regulatory systems, quality of staff at the boiler operation and social responsibility for green boiler operations are the key drivers found through the analysis, which would further assist managers in execution of the GSCM system.

Lev-On, Azi; Rosenberg, Hananel

2021 Electronic Government, an International Journal

doi: 10.1504/EG.2021.114578

The study explores the state of penetration and usage of municipal smartphone applications in Israel - an internet-savvy country. We explore the extent of penetration of the applications, analyse the profiles of adopting and non-adopting municipalities, classify the apps' common features, and analyse the motivations for developing them, and perceived challenges and drawbacks of using them. The findings demonstrate that the adoption rate of municipal apps in Israel is 42.7%, in the advanced stage of the new technology adoption curve. Significant correlations were found between the size of a municipality, its geographical location, residents' education, socio-economic status, and the adoption of mobile applications by the municipality.

Al-Ammary, Jaflah Hassan

2021 Electronic Government, an International Journal

doi: 10.1504/EG.2021.114580

The current study was conducted as part of a grant-funded national project between Information and eGovernment Authority - iGA and University of Bahrain which aims to explain why users are not using the e-government service and why they prefer to access services using non-digital methods in addition to identifying the willingness of non-digital users to use e-government services. The population of the current study included individual who currently do services manually. Therefore, users from three services centres: identity card - ID card, general directorate of traffic - GDT, and electricity and water authority - EWA were selected randomly. The findings of the study revealed that if the iGA are to accelerate public uptake of new e-services, they have to provide good design of e-services which reflect the needs of the public rather than the needs of the government agencies which provide them. Moreover, overcoming cultural inertia is one of the main challenges to e-government implementation that needs a study to support the acceptance and trust in the use of e-government services.

Sánchez-Torres, J.A.; Arroyo-Cañada, F.J.; Varon-Sandoval, Alexander; Sánchez-Alzate, J.A.

2021 Electronic Government, an International Journal

doi: 10.1504/EG.2021.114577

This article aims to describe the key e-government adoption factors for the citizens of Colombia to determine whether government policies aimed at the use of the internet as a tool for the use of e-government are effective. A comprehensive model based on the technology acceptance model theory is proposed, while also introducing the variable of government support. 445 surveys were collected across the country using the internet. The data analysis was conducted through structural equation modelling using PLS 3.0 software. The results show that performance expectations, as well as governmental support and trust, have a great influence on the adoption of e-government. The results confirm that citizens value the policies on virtual connectivity with their public institutions that are being implemented, though the construct of effort expectancy is not validated. This research is one of the first studies in Latin America on the adoption of e-government that proposes a model adapted from technology acceptance theories, and therefore, it is of an exploratory nature. This research is a contribution to public officials and politicians in helping understand the needs of citizens regarding the use of government internet platforms.

Alminshid, Khalid; Omar, Mohd

2021 Electronic Government, an International Journal

doi: 10.1504/EG.2021.114569

Adoption and use of technology services can contribute positively to development. However, many developing nations, such as Iraq, have not been qualified to exploit advantages of these services. E-government projects are still inadequate in this country. Scientific research that attempts to solve e-government problems is lacking. This research objective is to identify and evaluate the factors that drive an employee's decision to accept or reject e-government services in the Iraqi public sector. The sample consisted of employees of the Department of Education of Suq Al-Shuyuk, in Southern Iraq. The questionnaires were distributed to 300 employees, but only 273 responses were collected. Extended technology acceptance model and SPSS were employed to conduct statistical analyses for the factors chosen based on earlier studies and related works. The outcomes showed that trust on the internet and perceived usefulness strongly affect employee acceptance, whilst trust in the government has less effect.