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Social media is a bridge of communication between the government and its citizen one of the efforts made by Indonesia Government through the Ministry of Administrative Reform and Bureaucracy Reform in 2012 that issued guidelines for utilisation of social media government agencies. In order to...
This study aims to develop a framework that can be use in analysing the quality of e-services and formulating strategic steps. The research method used is mixed method. The proposed framework is a combination of quality function deployment and analytical network process (QFD-ANP). The study used...
Security knowledge is the heart of an e-government data centre. The knowledge refers to information gained through learning and experience. It is well known that security requirements of a community data centre are changing rapidly which are mostly formless and lack formal representation yet. It...
This paper identifies the factors that determine users' adoption of e-government services in the Republic of Macedonia. The research model, defines several constructs (perceived ease of use, perceived usefulness, compatibility, interpersonal influence, external influence, self-efficacy,...
The purpose of this study was to integrate citizen perceived value into an expectation-confirmation model (ECM) to explain their intention to use e-government services. Integrated models were shown through empirical data, after reviewing ECM and citizen perceived values. The findings of this...
The capability to easily access and acquire knowledge is a key enabler for complex organisations that need to adapt to frequent changes of their operative contexts. These changes generally challenge workers that need to acquire new competences and skills. Such a situation is particularly evident...
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