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India had made considerable development in the field of e–governance. Punjab is one of the leading states that took the initiative to provide basic government services to the people through e–governance project called single user–friendly window disposal helpline for applicants (SUWIDHA). This...
The US e–government has continuously maintained a strong interest among researchers from different academic backgrounds. Although interdisciplinary studies have examined a wide range of themes on technology, content, performance and result, the political ideology of web content has been mostly...
This paper examines the use of new digital media, and the preferences for this technology, utilising the 2012 Canadian survey by the Institute of Citizen–Centered Service (ICCS). Specifically, we examine what is currently being used, and the preferences and service expectations for this new...
In e–government domain, an efficient semantic interoperability of services is a big challenge. Thus, for modelling semantically the public services, we have adopted semantic web services (SWS) technology. However, this technology allows only semantic description of services without giving a...
This paper aims to understand/identify the needs and criteria to provide self–service kiosks in supporting of e–government environment in the Royal Malaysian Customs Department (RMCD). The methodology of the study is a survey of 196 respondents at the Royal Malaysian Customs Department in...
An e–government portal is a website that is offering various useful electronic services to the citizens. With the traditional government portals (offices), the services provided to the citizens need a lot of paperwork and many officers are required to conduct such services, and also the citizens...
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