Electronic Government, an International Journal

Gulati, Girish J. ; Yates, David J.

2011 Electronic Government, an International Journal

doi: 10.1504/EG.2011.039833

The rapid development of Information and Communication Technologies (ICTs) has created an environment for citizens to have greater access to their government and to make citizen-to-government contact more inclusive. Previous research does not examine the impact of national public policy initiatives that expand and improve e-government services. This study examines the global divide in e-government implementation by analysing the impact of national policies on the United Nations' Web Measure Index in 174 countries. A multiple regression analysis shows that e-governance is more extensive in countries that have a regulatory authority for telecommunications, encourage competition in their telecommunication industries and invest more financially in the development of ICTs.

Srivastava, Shirish C. ; Teo, Thompson S.H.

2011 Electronic Government, an International Journal

doi: 10.1504/EG.2011.039834

Anchoring our research in stakeholder theory and using secondary data from 100 countries, we examine the role of 'Information Technology (IT) readiness' of primary national stakeholder groups in a nation (i.e., citizens, businesses and governments), in facilitating both "e-government and e-Commerce development" in a nation. Furthermore, using the IT impact perspective, we examine the impact of e-government and e-Commerce development on the 'IT usage patterns' of the three identified national stakeholder groups. This study also examines the relationships between e-government and e-commerce in a nation so as to identify the important interdependencies between the two.

Morgeson III, Forrest V.

2011 Electronic Government, an International Journal

doi: 10.1504/EG.2011.039835

Do the same website qualities determine end-user satisfaction – and through satisfaction, consumer loyalty – across the e-government and e-business domains, or do these different groups of consumers seek different things? This question is an important one, as considerable pressure is currently being placed on e-government to improve by better emulating the private sector, while at the same time almost no research has examined the similarities of these two domains from the consumers' perspective. Using a sample of survey responses from end users of e-business and e-government websites, data from the American Customer Satisfaction Index (ACSI), this study uses structural equation modelling to compare determinants and outcomes of satisfaction across these domains. Results from the models show that while some similarities do exist, for e-business users, satisfaction is predominantly a function of the 'personalisability' of the website, while satisfaction with e-government is determined more equally by the various predictors. We discuss the implications of these and other findings to the proposed private sector-driven transformation of e-government.

Al-Busaidy, Moaman ; Weerakkody, Vishanth

2011 Electronic Government, an International Journal

doi: 10.1504/EG.2011.039836

Many developing countries are in the initial stages of implementing electronic government to improve public sector services and deliver them in an effective and efficient manner. Although e-government efforts in most Gulf countries started during the early 2000s and huge investments have been made by respective governments, implementation and diffusion has been extremely laggard compared to that in Western nations. The objectives of this study are to provide a comprehensive review of e-government practices, assess the levels of e-government implementation and evaluate critical success factors of e-government implementation in the Sultanate of Oman. Using a quantitative survey-based study in three key public service agencies, this paper identifies from the viewpoint of government employees, the most salient factors that are currently influencing the development and implementation of e-government in Oman.

Jain, Vikas ; Kesar, Shalini

2011 Electronic Government, an International Journal

doi: 10.1504/EG.2011.039837

In this paper, we compare and contrast the issues facing citizens with those faced by managers responsible for e-government implementation. We report the findings of a case study of e-government implementation undertaken recently at a local government authority in the UK. We use the design-reality gap analysis framework based on seven 'ITPOSMO' dimensions proposed by Heeks. Our findings indicate that the success of e-government at local level requires a strong partnership between local government and citizens. The study results point to the lack of clear strategy at local authorities' level for changing the way the government interacts with citizens.

Van Veenstra, Anne Fleur ; Klievink, Bram ; Janssen, Marijn

2011 Electronic Government, an International Journal

doi: 10.1504/EG.2011.039838

Transformational government (t-government) has been introduced as a new stage of e-government aimed at realising structural changes and greater benefits in the public sector. Yet, there are many impediments blocking transformation, and there is limited insight in these barriers. In this paper, impediments for t-government are investigated by conducting a literature review and carrying out three case studies. The impediments found in literature were confirmed and extended using the case studies. Impediments simultaneously occur on the governance, organisational and managerial, and technical level and need to be addressed in concert. Research on transformation can benefit from understanding these interrelated impediments.

Aagesen, Gustav ; Krogstie, John

2011 Electronic Government, an International Journal

doi: 10.1504/EG.2011.039839

By formalising the processes related to government service provisioning, it is possible to identify best practice, rooms for improvement and potential for added service value. Work supported by ICT has the potential of increased efficiency and control, but there is also danger of locking down to a sub-optimal service delivery with low flexibility. Through experimental methods and supported by case studies, we have established a model to aid the conceptual understanding of the dynamics of modern government service delivery. In light of this model, scenarios for service-centric and citizen-centric delivery of government services are presented. The paper describes areas crucial to government service delivery and its supporting tools, methods and infrastructure for processes work in the transformational government scenario.

Dwivedi, Yogesh K. ; Singh, Mohini ; Williams, Michael D.

2011 Electronic Government, an International Journal

doi: 10.1504/EG.2011.03984

This paper analysed five years (from year 2004 to 2008) of e-government research published in the Electronic Government, An International Journal (EG) by utilising a number of demographic variables such as most prolific authors, universities associated with the most publications, geographic diversity and authors' backgrounds. Findings suggest that although a large number of authors have contributed to EG for generating its intellectual wealth, very few authors have made contribution to more than one paper. The analysed data also illustrate some imbalances in terms of authors' discipline, gender and background.