Electronic Government, an International Journal

Wu, Huijuan ; Ozok, A. Ant ; Gurses, Ayse P. ; Wei, June

2009 Electronic Government, an International Journal

doi: 10.1504/EG.2009.024942

In this paper, the current literature was examined from the perspectives of usability and user aspects concerning electronic and mobile government (m-government) applications and services. The current and prospective application domains of e-government and m-government were analysed and current limitations were determined. Based on the literature, user interface design issues are highly significant for e-government and m-government success. Additionally, the prospects of e-government especially in healthcare area were very strong and due to the high number of conveniences it offered, m-government and corresponding user studies are expected to increase dramatically in the near future.

Gotoh, Reiko

2009 Electronic Government, an International Journal

doi: 10.1504/EG.2009.024943

To make e-government more efficient and effective, it is necessary to assess its performance using quantitative methodologies and to improve it based on scientific evidences. The purpose of this study is to develop a theoretical model for assessing the performance of e-government services, to verify them quantitatively and to clarify the factors that increase user satisfaction with these services. The model was examined through structured equation modelling using the data of business users regarding the online tax declaration service of the Japanese Government. Based on the findings, this paper discusses the policy implications.

Choudrie, Jyoti ; Wisal, Jawad ; Ghinea, Gheorghita

2009 Electronic Government, an International Journal

doi: 10.1504/EG.2009.024944

Government websites of developing countries are pertinent since they are part of the e-government efforts occurring on a global scale. The aim of this research is to investigate the usability issues of government web portals of developing countries. The data was collected from a diverse range of respondents. The main contribution of this paper is to identify the usability issues when implementing government web portals. This is pertinent as web portals are the only feature and source of information that people from various locations will obtain prior to visiting the country and may be a decisive factor for an individual.

Shin, Seungjae ; Tucci, Jack E.

2009 Electronic Government, an International Journal

doi: 10.1504/EG.2009.024945

As cities saw the need to improve communication capabilities for their employees and to serve economically disadvantaged residents, several US municipalities responded by deploying a citywide WiFi network. Nevertheless, the cost and the price of municipal wireless service is a major factor in the transition to e-government. A problem for municipal wireless providers is competition from commercial broadband providers. The authors surveyed the current status of municipal wireless networks and compared it to the introduction and adoption rate of commercial 3G technologies. Game theory analysis was used to determine an effective and competitive price.

Patel, Sandip C. ; Zu, Xingxing

2009 Electronic Government, an International Journal

doi: 10.1504/EG.2009.024946

For an e-government system to be successful, high quality application-software that supports the e-government services is a critical factor. One key aspect in the software development is quality control implemented during the process of the software development project. However, little research has been published to examine how to improve the quality of e-government applications using better process management. In this paper, we present a framework for integrating the Six Sigma methods and tools into the e-government application development process. The proposed framework associates Six Sigma's define-measure-analyse-design-verify (DMADV) procedure and associated tools to various phases of the software development life cycle.

Prakash, Niraj ; Jaiswal, Mahadeo ; Gulla, Umesh

2009 Electronic Government, an International Journal

doi: 10.1504/EG.2009.024947

Despite several evaluation models of IS, there is little by way of frameworks measuring value of enterprise applications in the public sector and government organisations. This paper proposes a conceptual framework that fills this need. The methodology used is literature survey on IS business value, public value of IS and value of enterprise applications. The framework recommends three dimensions – constituent service, productivity and political consideration, along with their measures, that constitute public value of enterprise applications. It provides a new multidimensional public value measurement that can be applied for assessing the impact of enterprise applications in the public sector and government organisations.

Kottemann, Jeffrey E.

2009 Electronic Government, an International Journal

doi: 10.1504/EG.2009.024948

This paper presents a fundamental theoretical model and realises new factor operationalisations for the model in order to explore the effects of three explanatory variables – technological readiness, institutional readiness and fiscal readiness – on the extent of online government services availability across countries. Significant effects are found in a path model with direct effects of t-readiness and i-readiness on e-government, and indirect effects of f-readiness on e-government mediated through t-readiness. Results are discussed, practical implications are drawn and future research directions are offered.